At SUPPORTWELL®. (“SUPPORTWELL®”) we recognize that privacy is important and we are committed to protecting your privacy. This Privacy Policy applies to all of the products, services and websites offered by SUPPORTWELL® or HPC/CEG, its sponsors. We reserve the option to post supplementary or additional privacy notices to describe how particular products, services or websites process personal information when it differs from this primary Privacy Policy.
If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:
Privacy Matters
c/o SUPPORTWELL®
P.O. Box 557035
Miami, FL 33255
USA
Information we collect and how we use it
We offer a number of products and services that do not require you to register for an account or provide any personal information to us. In an effort to provide our full range of services, we may collect the following types of information:
Information you provide – When you sign up for a product or service that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain products or services we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other products, services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain products or services, we may give you the opportunity to opt out of combining such information.
Cookies – When you visit SUPPORTWELL®, we may send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive web site features or services that depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted via your Web browser.
Log information – When you access SUPPORTWELL® products or services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications – When you send email or other communications to SUPPORTWELL®, we may retain those communications in order to process your inquiries, respond to your requests and improve our products or services.
Affiliated sites If we offer some of our products or services in connection with other web sites, personal information that you provide to those sites may be sent to SUPPORTWELL®. We process such information in accordance with this Privacy Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
Links SUPPORTWELL® may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of products and services.
Other business entities – This Privacy Policy applies to SUPPORTWELL® products and services only. Although SUPPORTWELL® may work with partners or other entities to create products and or services, SUPPORTWELL® does not exercise control over the other entity’s actions and/ or their particular uses of collected personal information.
SUPPORTWELL® only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific products and services. In addition to the above, such purposes include:
- Auditing, research and analysis in order to maintain, protect and improve our products and services;
- Ensuring the technical functioning of our network; and
- Developing new products and services.
Use of Your Personal Information
SUPPORTWELL® collects and uses your personal information to operate and improve its sites, products and services. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some SUPPORTWELL® services may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from SUPPORTWELL® and its affiliates.
Information sharing
SUPPORTWELL® only shares personal information with other companies or individuals outside of SUPPORTWELL® in the following limited circumstances:
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of SUPPORTWELL®, its users or the public as required or permitted by law.
If SUPPORTWELL® becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
We may share with third parties certain pieces of aggregated, non-personal information. Such information does not identify you individually.
Please contact us at the address above for any additional questions about the management or use of personal data.
Information security
SUPPORTWELL® takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to SUPPORTWELL® employees, contractors and agents who need to know that information in order to operate, develop or improve our products or services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing and updating personal information
When you use SUPPORTWELL® products or services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information.
Information about children
We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems. Please visit the FTC’s website at www.ftc.gov for tips on protecting children’s privacy online.
Your consent to our policy
By using our site, products or services, you agree to SUPPORTWELL®’s privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of our site, products or services constitutes your consent to this privacy policy and any updates.
Enforcement
SUPPORTWELL® regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or SUPPORTWELL®’s treatment of personal information by contacting us through this web site or by writing to us at:
Privacy Matters
c/o SUPPORTWELL®
P.O. Box 557035
Miami, FL 33255
USA
When we receive formal written complaints at this address, it is SUPPORTWELL®’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between SUPPORTWELL® and an individual.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We expect most changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date.
If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site or at:
Privacy Matters
c/o SUPPORTWELL®
P.O. Box 557035
Miami, FL 33255
USA
